Help and safety
Tell us what needs a closer look.
For billing recovery, include the checkout email, an approximate date and only the last four card digits. For app questions, describe the tool and what changed.
Serious safety concern?Do not rely on an app alone. Leave the area when appropriate and contact the property operator or relevant local authority.
Support note
Send the useful context
Direct email · support@lenssweep.app
Quick answers
How does the free trial work?+
LensSweep Premium is free for 3 days, then renews at 19.99 EUR every 2 weeks until cancellation.
Do Free users need a website account?+
No. Core Free tools are downloaded from the App Store and do not require a website subscription.
Does a clean result guarantee the room is safe?+
No. LensSweep is an inspection aid and cannot certify that a room is camera-free.
How do I cancel?+
Use the public cancellation form with the checkout email and only the card last four.